Manual billing phase
- Nasaq Care is currently using manual subscription billing and manual receipt review for early clinics.
- No online payment gateway is active for these SaaS subscription pages at this stage.
Public legal information
Refund Policy
Placeholder refund guidance for the early manual billing phase before payment gateway activation.
Subscription periods
- Subscription access is generally linked to the selected plan period and the dates approved by the platform team.
- Plan changes, extensions, and renewal adjustments are handled manually where supported by the current platform controls.
Refund review
- Refund requests are reviewed case by case based on the subscription status, activation date, usage, and operational circumstances.
- This placeholder does not guarantee approval of any refund until final commercial and legal terms are approved.
How to request a refund
- Send the clinic name, owner email, subscription period, payment reference, receipt if available, and reason for the request to support.
- The support team may ask for additional information before confirming the outcome.