Manual billing phase
- Nasaq Care is currently using manual subscription billing and manual receipt review for early clinics.
- No online payment gateway is active for these SaaS subscription pages at this stage.
Public legal information
Refund Policy
Refund rules for the current manual billing phase, preserving any mandatory consumer and contract rights under Egyptian law.
Subscription periods
- Subscription access is generally linked to the selected plan period and the dates approved by the platform team.
- Plan changes, extensions, and renewal adjustments are handled manually where supported by the current platform controls.
Refund review
- Refund requests are reviewed case by case based on the subscription status, activation date, usage, and operational circumstances.
- A refund is not approved until Nasaq Care confirms the outcome in writing. Any mandatory refund, cancellation, or consumer protection right under applicable Egyptian law remains preserved.
How to request a refund
- Send the clinic name, owner email, subscription period, payment reference, receipt if available, and reason for the request to support.
- The support team may ask for additional information before confirming the outcome.
Factors and method
- The review may consider whether the service was activated or used, duplicate or mistaken payment, the remaining subscription period, plan changes, bank or payment costs, taxes, fraud indicators, and any legal restriction on the requested payment.
- Where a refund is approved, Nasaq Care will use the payment or transfer route reasonably available for the manual transaction and may request proof of account ownership before processing it.
No waiver of statutory rights
- This page is operational guidance and does not waive non-excludable rights, obligations, or remedies under Egyptian consumer-protection, civil, tax, payment, or other applicable law.
- If a refund dispute cannot be resolved through support, the clinic may use any competent statutory or contractual complaint channel available to it.