Public legal information
Contact / Support
How clinics can contact Nasaq Care support and report issues safely.
Important notice
This page is practical placeholder content for launch readiness. It is not legal advice and must be reviewed by qualified legal counsel before final production reliance.
Support email
support@nasaqcare.example
Support WhatsApp
To be configured before public launch
Working hours
Sunday to Thursday, 9:00 AM to 5:00 PM Cairo time
Report an issue
- Include the clinic name, user email, a clear description of the issue, the page or action affected, and the urgency level.
- Screenshots can help, but avoid including sensitive medical data unless it is necessary, authorized, and safely redacted where possible.
Urgency levels
- High urgency: login outage, clinic access outage, security concern, or billing access issue.
- Normal urgency: content corrections, staff access questions, workflow questions, or non-blocking display issues.
Sensitive information
- Do not send passwords, one-time codes, full patient records, private medical documents, or payment credentials through public support channels.
- If medical data is needed to investigate an issue, send only the minimum necessary information and confirm authorization from the clinic owner.