Contact Support
Support contact channels are not configured.
Report an issue
- Include the clinic name, user email, a clear description of the issue, the page or action affected, and the urgency level.
- Screenshots can help, but avoid including sensitive medical data unless it is necessary, authorized, and safely redacted where possible.
Urgency levels
- High urgency: login outage, clinic access outage, security concern, or billing access issue.
- Normal urgency: content corrections, staff access questions, workflow questions, or non-blocking display issues.
Sensitive information
- Do not send passwords, one-time codes, full patient records, private medical documents, or payment credentials through public support channels.
- If medical data is needed to investigate an issue, send only the minimum necessary information and confirm authorization from the clinic owner.
Official support and privacy requests
- The current official WhatsApp support channel is +20 100 951 6972, using the link displayed in the support panel. Support hours and any replacement channel are controlled by the configured support settings on this page.
- Use the same channel for account, export, correction, deletion, consent-withdrawal, or privacy questions. Do not include the full medical record in the first message; identify the clinic and request only what is necessary to route the case.
Support limits
- Support is for platform operation and account assistance. It is not a medical, legal, tax, financial, or emergency service.
- Nasaq Care may request verification of the clinic owner or authorized contact before changing access, exporting records, processing a deletion request, or discussing subscription information.
